PLACE AN ORDER
• How to place an order ?
To place an order, after selecting the product and the color of your choice by clicking on « Add to cart », go straight forward to the shopping cart in the top right corner of our website.
Once in the shopping basket page, you can change the quantities, delate a product and then, « validate your order ».
After this step, you can create your account and automatically fill your contact details for each visit on our website, or choose to place an order without a member account.
Finally, you can select the shipping method : home delivery, or relay point and proceed to payment via credit card (Visa or Mastercard).
• Can I make changes to an already placed online order ?
If you have already placed an order within an hour, you can send an e-mail to email@example.com.
However, we will just be able to change a color.
In the case you wish to change a design, you will have to cancel your order and make a new one.
If your order has already been placed over an hour, we can’t guarantee the possibility to make a change. Indeed, it is possible it’s already in preparation or even shipped.
In that case, we invite you to contact us at firstname.lastname@example.org to check if the modification is possible.
• Which payment methods are possible ?
It is possible to settle your order via Visa or Master-card.
The bank will debit the amount once the order is validated.
• Can I request an invoice ?
An order summary is included in the order confirmation e-mail and can be used as an invoice.
However if you want, we can also send you an invoice. For this, you must send us an e-mail at email@example.com.
• How secure are your payments methods ? `
All the payments made in our website are totally secured via our partner STRIPE and your personal data are saved by Akhesa-Access.
SHIPPING AND DELIVERY :
• Delivery country :
We offer delivery everywhere in the world. Your order is delivered right to your home.
• What is the delivery period of my order ?
In metropolitan France and Monaco, the delivery period is maximum from 2 to 3 business days.
In the rest of the world, the delivery period are maximum from 7 to 10 business days.
• What delivery methods are offered ?
You can choose the home delivery or relay point, the list of all the relay points is on this website : https://www.laposte.fr/particulier/outils/trouver-un-point-de-retrait-ou-de-depot-colissimo
Our shipping partner is colissimo service by LA POSTE.
To retract your order, you must bring your ID and your check number.
A relative can also retract the order. For this, that person must bring his ID, your ID’s copy and the check number.
• What happens if I am not at home when my delivery arrives ?
If you are absent during the delivery, the package will be delivered to the nearest post office.
• Can I change my delivery address once the order has been made ?
As long as the order has not been processed by our logistic service, you still can change your order by sending an e-mail to firstname.lastname@example.org
• Can I make a return ?
You have 15 days after you received your order to make a return.
For this, you just have to contact us at email@example.com to ask a return.
Note that the bag cannot has been worn : the return could be refused if the bag shows traces of use.
LEATHER CARE :
Our leathers are chosen with the greatest care to ensure leather with a rare elegance. As well, potential little irregularities they can show are not defects but inherent to natural fabrics.
• General Tips :
To take care of your bags and make sure of their longevity, we recommend to follow the following advices :
• Protect your bag from humidity to prevent irreversible degradation.
• Protect your bag from the light and heating source which can cause color fading.
• Avoid contact with greasy substances, cosmetics products or perfumes : they can cause stains which are difficult to eliminate.
• Avoid contact with abrasive materials which can scratch the leather or metal parts.
• Think to put your bag in its pouch when you don’t use it. You can also pad it with silk paper to retain its shape.
• Avoid as possible frictions with clothes of intensives colors to limit lightnings of color on your bag.